Product Larger View

Does this sound familiar to you?

How am I going to manage all the different things that need to be done?

What is going on in the Call Center?

Is there anything happening that requires my immediate attention?

Are deliveries arriving on time?

Is the workflow plan operating successfully?

Are all activities being managed?

Beyond CRM enables effective resource management for all sales and marketing activities.

Beyond CRM also manages all tasks including call center activity, supplier/customer orders and deliveries, and staff allocations and management.

Beyond CRM enables organizations to achieve optimum internal efficiency through extensive case management and tracking capabilities. The status of each customer or equipment interaction is displayed by tracking each contact point (date, time, agent, request, status, etc) and allocating the necessary resources to complete the activity.

Key features:

Easily identifies customer details from database

Determines status of service agreements

Displays status and history for all activities

Prioritizes activities based on type of service call

Maintains database of FAQs to facilitate quick responses

Automatically notifies all staff of their assignments by SMS

Initiates activity  based on prescheduled maintenance calendar

Provides automatic links to other documents

Generates management reports

Full accessibility to all tasks managed through the system

Assigns staff for each activity based on various criteria such as customer segments, product groups, etc.

Full, interactive diary functions

MS Outlook, Excel and Word compatible, as well as Palm PDA